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CSS Corp Newsletter | August 2018
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The Telecom industry has been the bedrock of communication for centuries. The advent of the digital wave has replaced cost savings with customer-centricity as the new pillar of the telecom ecosystem. AI, automation, 5G, Intelligent Automation, and IoT are going to power the growth of the telecom industry in the future. With dependence on voice declining, the shift towards data, OTT (Over-the-top) content, and a collaborative ecosystem that integrates digital is a trend that represents opportunities for co-creation. Among other growth opportunities, legacy modernization, customer experience (CX), and digital networks are promising investment areas for the future of telcos.

CSS Corp has connected the dots in telecom operations by investing heavily in AI and automation to deliver better service to our customers. Our innovation and delivery capabilities in this field have been rewarded by us being positioned in the ‘Winner’s Circle’ of the HfS Research report for Telecom Operation Services.  

In this newsletter, we have also summarized some of our recent updates and thought leadership.

Happy Reading!

Vivian Gomes l Vice President – Marketing l CSS Corp

CSS Corp in the News

[Interview] How CSS Corp is betting on AI, automation, analytics to open new revenue streams

[Interview] How CSS Corp is betting on AI, automation, analytics to open new revenue streams

Nishikant Nigam, Chief Delivery Officer and Mushtaq Ahmed, CIO explain the company's initiatives in emerging technologies. Read Now

[News article] Reimagining Consumer experience for Telcos in the era of Hyper Convergence

[News article] Reimagining Consumer experience for Telcos in the era of Hyper Convergence

Shashi Kaligotla, SVP - Telecom & Network Services, shares a 5-pronged approach to transform the customer experience in the Telecom ecosystem. Read Now

Video & Infographic

CSS-CORP'S-ASCENT

[Video] Modernizing Infrastructure Operations for a Networking Leader

A leading networking company leveraged CSS Corp’s digital network operations capabilities to realign and modernize it's IT infrastructure. Watch Now

Telecom-Infographic

[Infographic] Connecting the Dots in Telecom Operations

CSS Corp's NCSSR framework can help Telcos to transition to new age service models and meet the digital customer expectations. Download Now

POV's

Orchestrating-Winning-Customer-Experiences

Orchestrating Winning Customer Experiences: a Telecom Perspective

Find out how adoption of AI, predictive analytics, real-time feedback and other emerging technologies can transform Telcos. Read Now

How the Changing Business World has Impacted IT

How the Changing Business World has Impacted IT

This POV explores how different factors like business environment, faster development lifecyles and increased digitaization has impacted IT. Read Now

Webinar and Industry Event

[Webinar] Enhanced Connections: The Cognitive Future of CX

[Webinar] Enhanced Connections: The Cognitive Future of CX

We have partnered with a leading global analyst research firm, NelsonHall, to present this special webinar. In this session, you will learn how cognitive analytics and bots are transforming customer experience. Register Now

[Event] Gold Sponsor at Cisco’s Toolapalooza Aug 2018

[Event] Gold Sponsor at Cisco’s Toolapalooza Aug 2018

Toolapalooza is an ongoing effort within Cisco that serves as a vehicle for internal tool groups and vendors to showcase their solutions to the engineering community. Meet us at Booth no #4. Read Now