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CSS Corp Newsletter | April 2019
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The modern day customer journey spans multiple touch-points. To drive exceptional customer experiences, multiple organizational functions must work in harmony. There is a strong inclination for organizations to deploy next-gen technologies to achieve outcomes.

We have always believed that technology is just a means to the end. It’s the ‘how’, not the ‘what’, that determines success. A well thought out delivery strategy and powerful execution can drive new revenue streams, seamless customer experiences, as well as operational efficiencies.

At CSS Corp, we use proprietary CX solutions, coupled with operational expertise of our people to deliver impactful customer engagements. We are excited to announce that we have been nominated as a finalist for “Solution Provider of the Year” in the Incite Customer Service Awards 2019. Click here to vote for us.

Happy Reading!

Vivian Gomes l Vice President – Marketing l CSS Corp

 

CSS Corp in the News

It Takes Both AI And Human Connection To Reach Superior Customer Service

It Takes Both AI And Human Connection To Reach Superior Customer Service

Sunil Mittal, EVP & Chief Sales & Marketing Officer, CSS Corp shares his views with Forbes about achieving superior customer service through a complementary model of AI and human partnership. Read More

Technology Disruptions & CTO

Automation is No Longer a Technology Decision, but a Business Decision

In an interview with Dataquest, Nishikant Nigam, EVP & Chief Delivery Officer, CSS Corp shares his views about how automation has become a necessity for business proliferation of the industry. Read More

Geospatial data has brought up importance of Location and Localization

Geospatial data has brought up importance of Location and Localization

Nishikant Nigam, EVP & Chief Delivery Officer, CSS Corp shares his views with Geospatial World about how location and localization are transforming CX and have far reaching use cases across industries like telecom, utilities. Read Now

How advanced analytics-driven PLM can help you achieve more business value

How advanced analytics-driven PLM can help you achieve more business value

Vivian Gomes, VP Marketing, CSS Corp shares his thoughts in an article in CIO Online on how incorporating advanced analytics can help stakeholders to adapt new business opportunities and reap benefits. Read Now

 Infographic

Newsletter

This infographic, Cognitive Customer Experience Management, explores the challenges faced by the contact center industry, and proposes ideas and solutions that can drive business outcomes and superior customer experiences through use of cognitive technologies. Read Now

 CSS Corp at Industry Events

Silver-sponsors-at-TSW

Silver sponsors at TSW San Diego, May 2019

Join us for a joint thought leadership session with Palo Alto Networks - 'Driving business outcomes by transforming enterprise support '. Meet our 'Cognitive Enterprise Support' experts at booth #29. Know More

Gold-sponsors-at-SSP-Illuminate

Gold sponsors at iLLUMINATE, May 2019

CSS Corp is a Gold sponsor at the 2019 SSP ilLUMINATE Conference. Meet our subject matter experts in Geographic Information Systems related to utilities, telecom & navigation data. Know More