Sometimes adversity accelerates innovation. We are seeing the emergence of unique remote working models in the industry and complementary digital solutions that are enabling service providers to drive world class CX services for their customers. CSS Corp has been leading the way with a strong technology-led and insights-driven services model. Our creative commercial models have enabled organizations to better realize the benefits of their digital transformation initiatives. Furthermore, the employee-friendly environment driven by our proprietary CHEER framework has ensured that the most important pillar of the knowledge economy, the employees, are able to perform to their best potential.

This has led to strong business traction, aggressive hiring and all-time low attrition. Recently, NelsonHall positioned us as a Leader across all 4 market segments in the NEAT Vendor Evaluation 2020 for CX services in Telecom & Media. With a strong sector expertise in preemptive support and services, and an array of proprietary assets and consulting services, we continue to offer CX and IT services that allow our clients to deliver unparalleled customer experiences.

Read about this and other thought leadership in this month’s newsletter.

Warm Regards,

Vivian Gomes l Senior Vice President – Marketing l CSS Corp