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CSS Corp Newsletter August 2021


In this new and radically altered landscape, most companies struggle to match customer expectations with the competencies of their organization. CSS Corp’s approach of aligning customer satisfaction with employee satisfaction has spurred the company to develop a home-grown innovative enterprise solution called COEUS, that has helped improve its service levels by 25-30%. COEUS is a hybrid cloud platform that manages the performance and training needs of almost 5,000 customer-facing employees and it is being rolled out to more. Workforce enablement and performance optimization is key to the success of services companies in the industry today. Good employee experience (EX) leads to good customer experience (CX).

Recently, CSS Corp also won the Asian Leadership awards for excellence in the IT/ITES industry which is a testament to our ability to bring together a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models.

This newsletter also contains other success stories, articles and thought leadership.

Happy Reading!

Warm Regards,

Vivian Gomes l Chief Marketing Officer l CSS Corp

CSS Corp In The News

[Interview] CSS Corp’s service levels improve upto 50%. Read how

[Interview] CSS Corp’s service levels improve upto 50%. Read how

Rahul Joshi, CTO at CSS Corp shares insights with ET CIO into how CSS Corp has developed a home-grown innovative enterprise solution called "Coeus" which has helped the company improve its service delivery levels upto 50%.
Read Now

[Industry Story] Organisations lending helping hands towards employees amid pandemic

[Industry Story] Organisations lending helping hands towards employees amid pandemic

Satyanarayanan Visvanathan, SVP and Head - HR (Global) & Corporate Quality at CSS Corp shares his insight with ET HRWorld on an industry story which talks about how industry leaders are standing together with their employees amid the challenging times. Read Now

Case Study & Blog

[E-book Case Study] Revenue enablement for a global leader in SaaS-based e-signature products

[E-book Case Study] Revenue enablement for a global leader in SaaS-based e-signature products

This case study demonstrates how CSS Corp enabled a global leader in SaaS-based e-signature products to generate higher recurring revenue and improve customer relationships. Read Now

[Blog] Forrester mentions CSS Corp among AI consultancies with dedicated expertise & offerings

[Blog] Forrester mentions CSS Corp among AI consultancies with dedicated expertise & offerings

Research and advisory firm Forrester mentioned CSS Corp among AI consultancies with dedicated expertise and offerings in Asia Pacific, in its recent overview of 23 AI service providers. Read Now

Infographic & Video

[Infographic] Amazon Connect Contact Center – Modernizing Contact Centers

[Infographic] Amazon Connect Contact Center – Modernizing Contact Centers

This infographic showcases CSS Corp's Amazon Connect Contact Center services which is an omni-channel cloud-based contact-center service that scales to support businesses of any size. Read Now

[Video] CSS Edison™: CX Transformation Platform For B2B and B2C

[Video] CSS Edison™: CX Transformation Platform For B2B and B2C

This video highlights CSS Corp's CSS Edison™ - a definitive CX Transformation Platform which is an end-to-end technology platform that unites the essential pillars of customer service seamlessly. Watch Now