In this new and radically altered landscape, most companies struggle to match customer expectations with the competencies of their organization. CSS Corp’s approach of aligning customer satisfaction with employee satisfaction has spurred the company to develop a home-grown innovative enterprise solution called COEUS, that has helped improve its service levels by 25-30%. COEUS is a hybrid cloud platform that manages the performance and training needs of almost 5,000 customer-facing employees and it is being rolled out to more. Workforce enablement and performance optimization is key to the success of services companies in the industry today. Good employee experience (EX) leads to good customer experience (CX).
Recently, CSS Corp also won the Asian Leadership awards for excellence in the IT/ITES industry which is a testament to our ability to bring together a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models.
This newsletter also contains other success stories, articles and thought leadership.
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Warm Regards,
Vivian Gomes l Chief Marketing Officer l CSS Corp