AI and analytics have emerged as transformational technology instruments that play a key role in how businesses operate today. Creating tremendous value in terms of cost savings and time, these technologies promise an even bigger return in another area: customer experience. With the phenomenal growth in data, AI and analytics can be leveraged to utilize data and improve everyday experiences of customers. Empowering self-service, improving personalization, and enabling “happy” customer service agents, these technologies are transforming customer support to drive better business outcomes.
Last month, CSS Corp was the recipient of the “Customer Service – Solution Provider of the Year Award 2019” by the Incite Group - a testament to the value we drive to our customers in the customer experience management arena. Our newsletter also talks about some of our recent updates and thought leadership!
Happy Reading!
Vivian Gomes l Vice President – Marketing l CSS Corp