In this age of unprecedented customer expectations, organizations are striving to elevate their customer experience and support ecosystems. But technical debt and siloed components make it difficult to integrate diverse systems. CSS Corp recently launched CSS EDISON™, a comprehensive cloud-based CX transformation platform, which helps gain complete control of support processes, optimizes costs, and drives exceptional experiences for customer acquisition, retention, and renewals. This platform has been built incrementally over the past 5 years and contains 14 modules that cut across the contact center ecosystem.
This month also marks the start of a new era in CSS Corp’s history, with Sunil Mittal taking over as CEO. Sunil was earlier COO at CSS Corp, and has been the key architect of CSS Corp’s high growth trajectory over the last couple of years.
This newsletter contains other updates, thought leadership and an upcoming webinar that you can register for.
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Warm Regards,
Vivian Gomes l Senior Vice President – Marketing l CSS Corp