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CSS Corp Newsletter | June 2019
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The rapid transition to digital has changed the world forever. Personalized experiences are the order of the day and consumers are becoming even more demanding. Brands need to renovate, innovate, and evolve faster than ever before to stay relevant. So, having the right digital strategy that leverages intelligence and analytics can help understand the customer better to deliver next-gen customer experiences.

CSS Corp has been helping leading global brands through its unique services model that brings people, process and technology together to drive outcomes. We use digital technologies to provide actionable insights that drive better CX in a disruptive ecosystem. A testament to this is two recent award wins, namely, the ‘Golden Globe Tigers 2019 Award’ for our intelligent automation platform and the ‘Digital Company of the Year 2019 Award’ from the BTVI group.

We are also proud to launch our ‘Thought Leadership Compendium’ which is a collection of some of our best articles, highlighting the shifts happening in the industry and our views on them.

Happy Reading!

Vivian Gomes l Vice President – Marketing l CSS Corp 

CSS Corp in the News

CSS-Corp-Wins-Golden-Tiger-Award

CSS Corp wins ‘The Golden Globe Tigers 2019 Awards’ in the Business Innovation category

CSS Corp was acknowledged for its intelligent automation capabilities, built with innovative solutions that enable IT operations to become more agile and accessible for enterprises. Read More

CSS-Corp-wins--Digital-Company-of-the-Year-2019

CSS Corp wins "Digital Company of the Year 2019" at BTVI Business Leader of Year Awards

CSS Corp was recognized for its innovation in digital customer experience and IT operations leveraging cognitive technologies that enable brands to deliver agility & control across customer interactions. Read More

Videos

Augmented-Reality-Live-Support-Solution

Demo video - Augmented Reality Live Support Solution

This video showcases CSS Corp's capability in integrating Augmented Reality with technology support in enhancing customer experience. Read More

CSS-Corp’s-CEO--Manish-Tandon’s-interview-in-ET-NOW

CSS Corp’s CEO, Manish Tandon’s interview in ET NOW

Our CEO, Manish Tandon, was featured in a TV interview for the ET Now 'Disruptors' series, where he spoke about the latest tech disruptions in the IT services industry.Read More

Sponsors at 20th Annual Customer Contact Week

Customer-Contact-Week

The CCW is the #1 conference & expo for CX, contact center and customer care professionals.

Meet our Cognitive CX experts at booth #221 Learn More
  

Case studies

Elevating-Customer-Experiences-through-end-to-end-cognitive-automation

Elevating Customer Experience Through End-to-end Cognitive Automation

A US-based global leader in entertainment, communications and networking technology modernized their technical support operations & Return Material Authorization using CSS Corp's cognitive CX platform. Read Now

Amplifying-Customer-Experiences-for-the-8th-World’s-largest-multi-brand-retailer.

Amplifying Customer Experience for the Eighth Largest Multi-brand Retailer in the US

The 8th largest multi-brand US retailer leveraged Contelli – our AI driven IT management solution to provide a stable operating environment and improved the customer experience. Read Now

Solutions & Infographics

Cognitive-Customer-Experience-Platform

[Brochure] Cognitive Customer Experience Platform

CSS Corp’s Cognitive CX Platform adopts a four-phased approach to “Eliminate”, “Deflect”, “Automate” and “Amplify” customer support interactions leveraging cognitive technologies and cost-effective channels. Read Now

Driving-ImpactFul-CX-with-Customer-Analytiscs

[Infographic] Driving Impactful CX with Customer Analytics

This infographic, explores the challenges faced by the companies in adopting a data first culture, and proposes ideas and solutions that can drive superior customer experiences as a sustainable differentiator. Read Now