Digital CX is increasingly gaining relevance as industries and consumers alike are progressing towards a future that is becoming more connected. Companies need to have a sound CX strategy in place to be able to meet the ever-changing client needs. However, here's the catch – the application of Digital CX is going to be different for varying industries. Contextualization and alignment to business objectives are key factors to achieving the targeted benefits from the adoption of a Digital CX strategy. As your Digital CX adoption matures, more business cases are added along the way. So, a number of factors play a significant role in the practical orchestration of Digital, namely, industry knowledge, thorough understanding of business processes, and involvement of relevant practitioners who can execute this well.
In this context, clients are increasingly looking to CSS Corp to help them take a pragmatic approach to adopting cognitive solutions for their environments. Some of these examples and other powerful client success stories are featured in our case study compendium series, ASCENT. Last month, our innovation and delivery capabilities in the adoption of cognitive technology, have also been rewarded with the Gold and Silver Stevie Awards at the 2018 International Business Awards.
In this newsletter, we have also summarized some of our recent updates and thought leadership.
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Vivian Gomes l Vice President – Marketing l CSS Corp