[Newsletter] Outsourcing Provider Of The Year 2020

"No one can whistle a symphony. It takes a whole orchestra to play it." – H.E. Luccock

This quote captures the essence of teamwork in its truest sense. With the dedicated effort of its 7000+ employees, CSS Corp has emerged over the years as a premier outsourcing service provider partner by heavily investing in a world-class delivery ecosystem. Leveraging new-age technologies like Automation, Analytics, AI and AR, CSS Corp has transformed customer support and has become a strategic partner of choice for global brands.

As a testament to 2 decades of providing exceptional customer service, we are proud to have raced past some of the biggest names in the industry to be recognized as the “Outsourcing Provider of the Year 2020” by winning a GOLD in the 14th Annual Stevie Awards for Contact Center & Customer Service. This is truly reflective of our values of customer centricity, excellent client partnership, and deep technology innovation.

Read about this and more thought leadership in this newsletter!

Happy reading!
Vivian Gomes l Senior Vice President – Marketing l CSS Corp

Riding The Cognitive Technology Wave

Sunil Mittal, CSMO at CSS Corp shares his insights with Forbes on the fast evolving cognitive and automation initiatives in the industry and how the adoption of cognitive technologies will lead to business transformation. Read More

Digitalization Redefining Everything

Sunil Mittal, CSMO at CSS Corp shares his insights with Geospatial World on technology being at the core of digitalization & how geospatial data is emerging as a key lever to deepen customer engagements. Read More

Gamification As Disruptor In Enterprise Technology

Phani Kishore Burre, SVP & Delivery Head - Networks, Cloud, Infrastructure & Security Services at CSS Corp, shares his insight with CXOToday on how in technology environments that are heavily contingent on human-support, gamification serves to boost the underlying motivation, morale of employees by inducing the game spirit. Read More

Maps That Speak The Same Language As Your Customers

Brijesh Balakrishnan, Senior Vice President - Geospatial InfoS and Digital Engineering Services at CSS Corp shares his insight with Geospatial World on how maps in regional/local languages are becoming extremely important, especially with the growth of hyper-local businesses.
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Cloud Wars & Mobile Accords - Trends That Could Impact CRM In 2020

Mushtaq Ahmad, CIO at CSS Corp shares his insight with CIOReviewIndia magazine on the emerging CRM trends that will become mainstream in 2020 and how they will help organizations to build better customer experiences.
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[On-demand Webinar] An Introduction To Server-less Computing

Phanikishore Burre, SVP & Delivery Head - Networks, Cloud, Infrastructure & Security Services conducted a Webinar with TechGig wherein he talked broadly about the current industry trends, the changing paradigm and the need for serverless computing. Read More

How Women in Tech Are Being Disruptors

Punitha Anthony, Director HR at CSS Corp, shares her insights with CXOToday on the growing movement in technology companies towards fair and equal representation of women which aims to demystify the concept of women in technology, enabling them to take charge of their careers and grow exponentially. Read more

Why It’s Time to Revisit Women in Tech in 2020

Sashikala Viswanathan, Director Corporate Quality at CSS Corp, shares her insights with CXOToday taking an industry perspective on how an inherently male dominated field of technology is witnessing a significant shift towards empowering and enabling women in tech to take the lead. Read more

CSS Corp in the News