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CSS Corp Newsletter | May 2019
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Today, technology is everywhere, and it is driving the wheels of the business ecosystem forward. RPA, AI, 5G, Analytics, AR, VR, NLP, ML – these are just some pieces of the emerging technology gamut that have had organizations running for the prize in the race to delivering superior customer experiences. The truth of the matter, however, is that leveraging technology to deliver solid CX is much more than just installing the latest technology.

Organizations must understand that a hybrid model, which adopts an integrated philosophy, focused on combining the transformative power of technology with strategy will help deliver powerful customer engagements. Contextual application of smart analytics, AI and Automation are the core components that will enable sustainable differentiation for companies, help understand the customer better, and drive actionable insights. Recently, CSS Corp won the IMC Digital Technology Award, the Digital Company of the Year Award by BTVI and the Stevie Award, all of which bears testament to our capabilities around leveraging smart analytics and digital to drive business outcomes.

Our newsletter also talks about some of our recent updates and thought leadership!

Happy Reading!

Vivian Gomes l Vice President – Marketing l CSS Corp

 

CSS Corp in the News

How advanced analytics-driven PLM can help you achieve more business value

How advanced analytics-driven PLM can help you achieve more business value

Vivian Gomes, VP Marketing at CSS Corp, shares his thoughts with CIO Online on how incorporating advanced analytics can help stakeholders to adapt new business opportunities and reap benefits. Read More

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Interview by Arvind Kingsly Appavu, Country Head & AVP at CSS Corp, Philippines

Arvind Appavu, in this interview with a leading newspaper in Philippines, shares his thoughts about the technology leadership of CSS Corp and the company's future in the Philippines market. Read More

Gold Sponsor at Customer Service Summit

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The Customer Service Summit West 2019 is a  gathering of leading customer support, experience and social customer care from the world’s most influential brands to set the bar for omnichannel support. Join us for an interactive Panel Discussion - Outsourcing and Contact Centers: Where it Works and When to Keep it Internal. Read More

We are also one of the finalists in the Service Provider of the Year category! Vote here
  

Thought Leadership Blogs

5G

How Telcos Can Innovate To Accelerate 5g Implementation

This blog explores about 5G technology holding the promise of several benefits some of which include super high-speed data, significant lower latency along with host of innovations. Read Now

[Blog] Lab as a Service: An Emerging Horizon of Possibilities

Lab as a Service: An Emerging Horizon of Possibilities

The blog explores how labs can become the center of innovation by integrating workflows with on-demand, multi-device access, automation, in-built security and much more. Read Now

Case studies

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Driving Digital Customer Experiences through Predictive Analytics for a leading Video Streaming Services Company

CSS Corp designed and delivered an insight-driven, proactive support model to digitize the customer journey, streamline processes and enable productivity gains. The transformation was enabled through two transformation drivers. Read Now

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Driving Vaccination Uptake among People with Diabetes Using Deep Analytics for a Global Pharma Major

CSS Corp established a Google Cloud Platform and created a delivery model to support and enable flu vaccine interventions across multiple countries,while automating the entire flu forecasting framework through three digital disruptors. Read Now