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CSS Corp Newsletter | October 2018
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The wave of personalization and continuous interaction of customers with brands has pushed organizations to embark on a digital journey that delivers contextual experience. The changing competitive ecosystem, shifting consumer behavior and maturing technology landscape is demanding businesses to redirect their strategic focus to deliver CX as a core component of their services. As traditional business models become obsolete, CXOs need to proactively understand how cognitive technology will drive the CX mandate for organizations.

From awareness to advocacy, Cognitive CX is the key to drive all touch-points along the customer life-cycle management to deliver better, omni-channel customer engagement and generate more revenue for businesses. The use of cognitive technologies and automation to deliver seamless CX has become essential to stay relevant in the industry. In this scenario, our Cognitive Assistant Platform, YODAA, was recently ranked as the 7th best platform in the world by HFS Research. This platform can drive risk-free, context-aware, and outcome-based engagements with zero upfront investments, so you can realize cost benefits through automation immediately!

In this newsletter, read more about our cognitive support services and a summary of some of our recent updates and thought leadership.

Happy Reading!

Vivian Gomes l Vice President – Marketing l CSS Corp

 

Webinar with Park Associates
webinar with park associates1

This joint webinar with Park Associates examines new opportunities in managing tech support and driving connected experiences through cognitive technologies and automated connected devices.

Attend this webcast to learn:

  • Consumer expectations for support
  • Configurations for intelligent systems to minimize support resources
  • Outcome-based automation services and its impact on business outcomes

Register Now
 

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