The Telecom industry has been the bedrock of communication for centuries. The advent of the digital wave has replaced cost savings with customer-centricity as the new pillar of the telecom ecosystem. AI, automation, 5G, Intelligent Automation, and IoT are going to power the growth of the telecom industry in the future. With dependence on voice declining, the shift towards data, OTT (Over-the-top) content, and a collaborative ecosystem that integrates digital is a trend that represents opportunities for co-creation. Among other growth opportunities, legacy modernization, customer experience (CX), and digital networks are promising investment areas for the future of telcos.
CSS Corp has connected the dots in telecom operations by investing heavily in AI and automation to deliver better service to our customers. Our innovation and delivery capabilities in this field have been rewarded by us being positioned in the ‘Winner’s Circle’ of the HfS Research report for Telecom Operation Services.
In this newsletter, we have also summarized some of our recent updates and thought leadership.
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Vivian Gomes l Vice President – Marketing l CSS Corp