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Movate-Newsletter-Main-Banner-Feb-23-2023-10-10-09-2033-AM

 


Dear Sir / Madam

2023 is off to an interesting but cautious start for the industry. Brands globally are focusing on cost optimization through technology. It is also an opportunity to re-look at customer engagement models. Customer support teams globally have traditionally been considered the first line of defense. But, today, there is an opportunity to leverage this function to meaningfully engage with customers by using data and technology to promote strategic cross-sell and up-sell to drive revenue impact. 
 
Movate has been partnering with clients to help them navigate the new realities of today’s times through a technology-driven approach. In this newsletter, you will find other articles and updates that reflect recent trends in the market.

Happy reading!

Warm Regards,

Vivian Gomes l Chief Marketing Officer l Movate (Previously known as CSS CORP)
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Movate In The News
International Womens Day

[ Career Advice ] Read what various tech leaders in the industry have to say

This month marks the International Women’s Day (IWD) 2023 with the theme #EmbraceEquity. Sheeja Thomas, Associate Vice President, shares her views on women innovating, breaking barriers in science and making new pavements for the future. Read more

Aaron-Fenders

[ Press Release ] Industry veteran, Aaron Fender, joins Movate

Movate appoints Aaron Fender as CDO, Digital CX Business. Aaron’s expertise across the CX landscape and multiple industry verticals will further bolster ability to optimally deliver cutting-edge CX services and digital solutions to global clients Read more

Forrester

[ Article ] Movate recognized in Forrester Wave report

Movate recognized by Forrester in Modern Application Development (MAD) Services. Read more

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[ Article ] Latest at NASSCOM COMMUNITY Insights

Looking at the current interplay of market forces, will the year 2023 be the year of reckoning for CX? Read more

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Insights
Amazon-Connect-Contact-Center

[ Infographic ] Amazon Connect Contact Center - Part 1

Modernizing contact centers has never been so urgent. Amazon Connect helps you fast track to more resilient customer experiences. Transition to a smart cloud ecosystem, orchestrate seamless customer journeys and realize tangible business outcomes. Read more

Empathetic-Support-Through-a-Gig-Support-Model

[ Case Study ] Empathetic Support Through a Gig Support Model

The client was experiencing massive daily call volumes and didn’t have any surge coverage mechanism to quell down the load. Movate answered the call via OnDemand – a gig support platform to bring the right experts to handle the avalanche of customer calls. Read more

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