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CSS Corp Newsletter | July 2019

AI and analytics have emerged as transformational technology instruments that play a key role in how businesses operate today. Creating tremendous value in terms of cost savings and time, these technologies promise an even bigger return in another area: customer experience. With the phenomenal growth in data, AI and analytics can be leveraged to utilize data and improve everyday experiences of customers. Empowering self-service, improving personalization, and enabling “happy” customer service agents, these technologies are transforming customer support to drive better business outcomes.

Last month, CSS Corp was the recipient of the “Customer Service – Solution Provider of the Year Award 2019” by the Incite Group - a testament to the value we drive to our customers in the customer experience management arena. Our newsletter also talks about some of our recent updates and thought leadership!

Happy Reading!

Vivian Gomes l Vice President – Marketing l CSS Corp 

CSS Corp in the News


6 Reasons Why Gaming Organizations Need Good Customer Services

Sid Victor, VP & Head of Support Services at CSS Corp shares his views with Express Computer in an article about gaming companies and why they need specialized support systems to drive new opportunities and differentiation. Read More


Driving superior customer experiences by transforming enterprise support

Nishikant Nigam, Executive VP & Chief Delivery Officer at CSS Corp shares his views with BW CIOWorld in an article about how subscription-based technology services have led to customer experience becoming the biggest differentiator. Read More

Mushtaq-Ahmad CIO

[Interview] Mushtaq Ahmad - CIO of the Week

Mushtaq Ahmad, CIO at CSS Corp shares his views with ETCIO about his role as a CIO in CSS Corp, the challenges and opportunities arising from this function, and his take on the next big thing in the industry. Read More

POV & Brochures


How Advanced Analytics-Driven PLM can help you achieve more business value

This brochure, explores different aspects of intelligent automation programs - the challenges, use cases and benefits in transforming business process automation intiatives. Read Now


Transform your Business with an Integrated Approach to Intelligent Automation

This POV explores how advanced analytics can transform volumes of data into actionable insights for better revenue creation, create competitive differentiation and power a sustainable ecosystem for organizations. Read Now


aspire to fly

[Video] Aspire to Fly!

This video celebrates CSS Corp being recognized by ET Now as Dream Companies to Work for 2019. Watch Now


[Video] Everyday

At CSS Corp, we live 'Everyday' celebrating diversity and social responsibility. Watch Now