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Gold Stevie

Organizations across the globe are realizing the importance of leveraging enterprise intelligence across business operations. While everybody realizes the ‘what’, many are still struggling with the ‘how’.

CSS Corp recently won the Gold Stevie Award in the “Outsourcing Provider of the Year 2022” category for our proven work on transforming contact centers into value centers. We are increasingly striving to leverage enterprise intelligence to drive actionable outcomes for different client organizations. The company was also recognized as a Leader in Nelsonhall’s 2022 NEAT report for CX operations transformation.

Read about this and more in this month’s newsletter.

Happy Reading!

Warm Regards,

Vivian Gomes l Chief Marketing Officer l CSS Corp

Analyst Recognition

CSS Corp as a Leader

CSS Corp announced that it has been recognized as a 'Leader' in NelsonHall's Evaluation & Assessment Tool (NEAT) report for Customer Experience (CX) Operations Transformation 2022. The company has been positioned as a Leader in 2 quadrants, namely, Overall capability and Cost Optimization capability. NelsonHall is one of the leading global analyst firms that helps organizations streamline business processes, IT outsourcing and customer management services. Read More

CSS Corp In The News


[Industry Story] Securing data and talent top Indian CIOs’ concerns for FY2023

Dr Kiran Marri, Chief Scientist at CSS Corp shares his insight with along with other industry leaders on how they are sorting out their priorities and concerns as they prepare for the 2023 financial year. Read Now

AI for MSPs

[Industry Story] AI for MSPs | Channel Pro Network

Rahul Joshi, SVP and Chief Technology Officer at CSS Corp shares his insights with Channel Pro Network on the next frontier of automation, and how it will be a business imperative for channel pros in today’s digital era. Read Now


[Industry Story] Women tech leaders may help organisations achieve better business results

Gayatri Mohanakrishnan, AVP at CSS Corp shares her insight with TechGig, along with other industry leaders on how organizations are recognizing the importance of diversity and inclusion in talent management, and are increasing their efforts to support and empower women to succeed in the workplace. Read Now


[Industry Story] How Indian CIOs are staying ahead of changing demand for skills

Dr Kiran Marri, Chief Scientist at CSS Corp shares his insights with on how CIOs can keep track of the necessary skills to ensure staff are up to speed, and also how it’s more important than ever for enterprises to be sure they’re spending on recruiting and retaining the right talent.
Read Now

Blog & Case Study


[Blog] Achieving business continuity: An ABC strategy for CX leaders

This blog by Melanie Fricke of Directly OnDemand, which was recently acquired by CSS Corp highlights the importance of a strategic approach to developing a more resilient support model in an unpredictable world. Read Now


[Case Study] CSS Cop powers Digital Experiences with the NOW Platform

This case study demonstrates how CSS Corp, a ServiceNow partner, paved the way for the CX transformation journey of a leading network service provider organization. Read Now