[Newsletter] Emerging Trends in CX

For many organizations, the best-crafted plans of last year went awry. But many companies used the disruption as an opportunity to re-look at their business models, driven by digital and CX transformation. In this new and radically altered landscape, CSS Corp is helping clients chalk out digital roadmaps and deliver operations that resonate with the times. Against this backdrop, we offer the new CX Trends Report that discusses some of the latest technological trends that are propelling new strategies in corporate boardrooms and business operations.

This month also marks the announcement of Sunil Mittal as our new CEO, effective July 1, 2021. As the current COO of CSS Corp, Sunil has been a key architect of CSS Corp’s high growth trajectory over the last couple of years and we are excited to have him lead the organization to into its next wave of growth and development.

Do register for our upcoming events and read a compelling case study about how we reduced customer churn for a telecom giant, among other updates.

Happy Reading!

Warm Regards,

Vivian Gomes l Senior Vice President – Marketing l CSS Corp

[Press Release] CSS Corp to appoint Sunil Mittal as its Chief Executive Officer

CSS Corp announced that its board has unanimously chosen Sunil Mittal as the organization's next Chief Executive Officer. Sunil Mittal, currently the Chief Operating Officer at CSS Corp will take up the new role effective July 01, 2021 succeeding Manish Tandon who is stepping down after engineering a successful turnaround and generating tremendous value for investors. Read Now

[Industry Story] Covid: India Inc adds mental health of employees on their priority list

Satyanarayanan Visvanathan, SVP and Head - HR (Global) & Corporate Quality at CSS Corp shares his insight with The Economic Times on an industry story which talks about how the ongoing second wave of the pandemic is exacerbating pressure on teams and individuals, and how more Indian companies are making mental health an urgent priority for businesses. Read Now

[Upcoming Webinar] Deconstructing the Contact Center of Tomorrow

Join Michael Walzak, Head of Global Solutions Architecture, Consumer Support at CSS Corp for this upcoming webinar on the importance of having a holistic view of various elements in a contact center and how they synergize together to drive seamless CX. Read Now

[Event] CSS Corp at Digital Innovation Summit by GDS Group

Meet CSS Corp at the Digital Innovation Summit organized by GDS Group which brings together likeminded industry experts, sharing insight on business-critical challenges and disruptive technology and who aim to drive the industry forward collaboratively. Read Now

[E-book Case Study] CSS Edison™ Smart Routing Solution

This case study demonstrates 24% customer churn reduction for a leading telecom conglomerate, made possible by CSS Edison™ Smart Routing Solution.
Read Now

[Blog] How Artificial Intelligence Impacts The Contact Center

This blog highlights the role that AI plays in contact centers within an industry that places an emphasis on human contact, and how data gathered from it can be used to improve customer experience. Read Now

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