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CSS Corp Acquires Directly's OnDemand Business

I’ll start with our biggest news of the month. CSS Corp has acquired San Francisco-based Directly’s OnDemand business, including its next-gen gig customer experience platform. OnDemand offers fast and empathetic technical support and customer service for the world’s leading brands with patented technology and a global network of product and technical experts in a flexible freelance model. Some key customers of the platform include Microsoft, LinkedIn, Airbnb, and Autodesk.

With this acquisition, CSS Corp will be able to leverage OnDemand’s global network of tech experts in a gig model or in a hybrid model by fusing their gig customer experience model, our full-time associates, and the reliability of the CSS Edison® technology platform to offer exceptional value to our customers. This deal leverages today’s global fluid workforce effectively and uniquely positions CSS Corp to positively transform customer experiences like never before. For more details, you may check our press release here.

This newsletter contains other thought leadership and updates from the past month.

Happy reading!

Warm Regards,

Vivian Gomes l Chief Marketing Officer l CSS Corp

CSS Corp In The News


[Thought Leadership] The seven top technology trends to watch out for in 2022

Ajay Tyagi, Executive VP at CSS Corp shares his insights with CNBC TV18 on the the major trends that will most likely dominate in 2022 along with how this year will challenge all our previously held assumptions about technology, creating new pathways to the future. Read Now


[Press Release] CSS Corp and SupportLogic announce Strategic Partnership

CSS Corp recently announced a strategic partnership with SupportLogic to help businesses elevate their customer support experience proactively by preventing escalations, improving backlog management, and reducing customer adoption barriers. Read Now


[Industry Story] Will STEM find the 'missing women'?

This ETHRWorld article shares insights from industry leaders to understand the future of women in the STEM sector. It mentions CSS Corp's Women's Initiative Network which runs a mentorship programme that encourages women to enter the STEM field and the "WIN Charter" which promotes diversity and equality in the workplace. Read Now


[Industry Story] Entering and staying resilient in an innovating industry

This People Matters article shares insights from women tech leaders on opportunities in AI and ML. Saraswati Kadel, Associate Director at CSS Corp talks about how these technologies have seen immense growth in the last decade, and have opened up doors to ample AI career and business opportunities. Read Now



Better Routing Leads to Better Healthcare

This blog highlights the routing challenges faced by healthcare companies and how route optimization can help create a more efficient network to support exceptional patient care and employee experiences. Read Now


7 CX Trends to Watch Out For in 2022

This blog showcases the major predictions in the CX landscape for the year 2022. It also talks about how 2022 will be the year where CX will be a catalyst for continuing digital business transformation. Read Now


Video 1 Smart Mobility

Smart Mobility Services

This video showcases CSS Corp's Smart Mobility Services platform which provides support to returning customers by automating the customer lifecycle with immersive 360° visual experience. Watch Now

Agents of Transformation

Agents of Transformation

This video showcases how CSS Corp has paved an unprecedented growth path by blazing the trail and pushing the limits by co-innovating, collaborating and transforming businesses. Watch Now

Infographic & Case Study


[Infographic] CSS Edison® - Easily deployable for tangible business outcomes

This infographic highlights CSS Edison®, CSS Corp's smart CX platform through which enterprises can orchestrate memorable experiences across every touchpoint. Read Now


[Case Study] Digital Support Powers CX For The World Leader In Audio Technologies

This case study demonstrates how CSS Corp created and managed the entire support ecosystem for a global leader in audio technologies. Read Now