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CSS Corp Newsletter | March 2021
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It’s hard to believe that a year has passed since the onset of the pandemic which disrupted the normalcy of life. This accelerated the era of digital Darwinism and companies had to reinvent their strategic goals to adapt to the new normal. The entire ecosystem today is evolving around virtual operations and the ability to facilitate seamless customer engagements.

Leading with a digital-first approach, CSS Corp has been partnering with its customers to navigate the uncertainties by transforming the customer experience landscape via new-age technologies. As a testament to our service delivery excellence, CSS Corp has been ranked 6th globally by HFS Research in the Top 10 Digital Associates Services 2021 Report.

Read about this and more thought leadership in our March newsletter.

Happy Reading!

Warm Regards,

Vivian Gomes l Senior Vice President – Marketing l CSS Corp 

Co-Authored Report With TSIA
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CSS Corp in association with The Technology Services Industry Association (TSIA), has released a co-authored report named ‘2021 Trends in Outsourcing’ which uncovers two major 2021 trends in outsourcing- an increase in outsourcing contracts and service providers creating sophisticated digital capabilities’ businesses to meet the needs of enterprise customers.
Access Report Now

 

CSS Corp In The News
Virtual experiences infused with a human touch

Future Of Customer Experience: Virtual Experiences Infused With A Human Touch

Vivian Gomes, SVP & Head of Marketing at CSS Corp shares his insights with Dataquest on how the COVID-19 scenario has led to the increase in customer expectations and transformed buying behaviour, and what the future of customer experience looks like. Read Now

Women in Tech

[Industry Story] Rethinking Women in Tech in the Next Normal

Kalpana Sudharsan, Senior Director, Corporate Quality at CSS Corp shares her insights on Women's Day with CXO Today about how the technology industry is increasingly providing women with a plethora of career options and further enabling them to break the glass ceiling. Read Now

CSS Corp At Industry Events
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CSS Corp at Quartz CIO Visions Virtual Summit 2021

Catch CSS Corp at Quartz CIO Visions Virtual Summit which is the melting pot of information, ideas, and solutions, pulling together a selected 400 influential executives and leading solution providers to push the boundaries of IT excellence. Read Now

CSS Corp is a Sponsor at CCW Virtual Executive Exchange

CSS Corp is a Sponsor at CCW Virtual Executive Exchange

Meet CSS Corp at the CCW Virtual Exchange, an invitation-only virtual event built for today's senior CX and Customer Contact Leaders, for a unique benchmarking and solution sourcing opportunity.
Read Now

Thought Leadership - Article & Blog
Understanding Metaheuristics Algorithm In 800 words

[Article] Understanding Metaheuristics Algorithm In 800 words

Dr. Kiran Marri, Vice President & Chief Scientist at CSS Corp shares shares his insights with Analytics India Magazine on metaheuristics method, which is designed by leveraging more than one heuristic methods, and thus inherits all the characteristics of heuristic methods. Read Now

CSS Corp Makes Rapid Strides in a Trending Location

[Blog] Invest in Costa Rica: CSS Corp Makes Rapid Strides in a Trending Location

CSS Corp is scaling up its operations and gaining significant traction in fleshing out digitally infused customer support for clients across Latin America through its robust and flexible delivery model, resulting in operational efficiencies for B2B and B2C clients. Read Now