[Newsletter] Global Leader in CX Services

The pandemic has served as a perfect storm to disrupt the way organizations engage with their customers. Consumer expectations are at an all-time high, sometimes even unreasonably so, but organizations have used the disruption to pivot to a hyper-digital ecosystem. But not all organizations have been able to seamlessly make this shift. Recently, ISG recognized CSS Corp as a Global Leader for AI & Analytics in the ISG Provider Lens™ Contact Center – Customer Experience Services Global 2021 report. CSS Corp was also awarded the “Best Outsourcing Provider of the Year” by ICMI, which has lent further credence to CSS Corp’s position as an alternative to traditional contact center service providers.

CSS Corp launched a new delivery center in Romania to further strengthen its European presence and is looking at tuck-in acquisitions to enhance its offerings. Recently CSS Corp also struck a strategic partnership with Cloudwiry to develop joint go-to-market programs and solutions to provide cloud governance, cost-optimization and application modernization services.

Read about this and other updates in this month’s newsletter.

Happy Reading!

Warm Regards,

Vivian Gomes l Chief Marketing Officer l CSS Corp

CSS Corp was recognized as the "Best Outsourcing Provider of the Year 2021" by the International Customer Management Institute (ICMI) which is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. This year, the ICMI Global Contact Center & Digital Experience Expo event witnessed over 2,000 contact centre leaders and innovators from across the globe. Read More

[Interview] CSS Corp looking at tuck-in acquisitions to enhance offerings: CEO

In a conversaton with PTI, Sunil Mittal, CEO at CSS Corp said that the company is keen on inorganic growth options and is looking at tuck-in acquisitions to enhance its offerings and get to new customers. Read Now

CSS Corp signs strategic partnership with cloud technology startup, Cloudwiry

CSS Corp has announced a strategic partnership with Cloudwiry to develop joint go-to-market programs and solutions to provide cloud governance, cost-optimization and application modernization services. Read Now

CSS Corp launches new delivery center in Romania to further strengthen European presence

CSS Corp has launched its new global delivery center in Cluj-Napoca, Romania. The new center, CSS Corp’s second in Europe after Poland, will leverage the highly skilled local talent with multilingual capabilities to deliver technical support and IT services to customers. This move is a part of CSS Corp’s global expansion strategy to address growing business needs while enhancing its European delivery capabilities. With this launch, CSS Corp now has 20 delivery centers across the globe with over 10,000 employees. Read Now

[Case Study] Driving a Culture of Innovation And Collaboration For A Large FMCG Retailer

This case study showcases how CSS Corp, a trusted Atlassian partner, uses Atlassian Product Suite to drive a culture of innovation and collaboration for a large FMCG retail provider. Read Now

[Infographic] CSS Edison™ - Easily Deployable For Tangible Business Outcomes

This infographic demonstrates CSS Corp's award-winning CX Transformation Platform CSS Edison™ which orchestrates memorable experiences across every touchpoint. Read Now

CSS Corp at CX Innovation Digital Summit

Join CSS Corp at the CX Innovation Digital Summit by GDS group, which is an immersive industry event with a curated agenda connecting 70+ senior CX Innovation focused on tackling current business critical challenges and driving industry forward. Read Now

CSS Corp Sponsors at CCW

CSS Corp is a premium Sponsor at Customer Contact Week (CCW), Las Vegas which is the #1 customer contact event to attend in 2021 and the only event this year featuring nearly 200 industry exhibitors, with impactful session content and unmatched benchmarking opportunities. Read Now

Industry Recognition

CSS Corp In The News