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CSS Corp Newsletter | October 2018

The wave of personalization and continuous interaction of customers with brands has pushed organizations to embark on a digital journey that delivers contextual experience. The changing competitive ecosystem, shifting consumer behavior and maturing technology landscape is demanding businesses to redirect their strategic focus to deliver CX as a core component of their services. As traditional business models become obsolete, CXOs need to proactively understand how cognitive technology will drive the CX mandate for organizations.

From awareness to advocacy, Cognitive CX is the key to drive all touch-points along the customer life-cycle management to deliver better, omni-channel customer engagement and generate more revenue for businesses. The use of cognitive technologies and automation to deliver seamless CX has become essential to stay relevant in the industry. In this scenario, our Cognitive Assistant Platform, YODAA, was recently ranked as the 7th best platform in the world by HFS Research. This platform can drive risk-free, context-aware, and outcome-based engagements with zero upfront investments, so you can realize cost benefits through automation immediately!

In this newsletter, read more about our cognitive support services and a summary of some of our recent updates and thought leadership.

Happy Reading!

Vivian Gomes l Vice President – Marketing l CSS Corp


Webinar with Park Associates

webinar with park associates1

This joint webinar with Park Associates examines new opportunities in managing tech support and driving connected experiences through cognitive technologies and automated connected devices.

Attend this webcast to learn:

  • Consumer expectations for support
  • Configurations for intelligent systems to minimize support resources
  • Outcome-based automation services and its impact on business outcomes

Register Now

CSS Corp in the News


[Forbes article] How To Leverage Digital Tech To Drive Revenue Growth

Sunil Mittal, EVP & CSMO, CSS Corp shares his opinion about businesses leveraging digital as a revenue enabler and how organizations can focus on building new business models and generate revenue through digital. Read More

Manila center

[In news] CSS Corp Opens New Delivery Center in Philippines

CSS Corp opened its second Delivery Center in Manila, Philippines to complement its growth and expansion strategy. The 24,218-square feet facility will feature “state-of-the-art” workspaces, training centers, technical labs.... Read More


CSS Corp Amplifies Its Technology Portfolio With Geospatial Services

Geospatial services will enable customers across industries like telecom, utilities, and navigation to gain deeper insights into geospatial data with advanced analytics and machine learning in order to drive powerful business outcomes. Read More


[News article] Addressing cyber-security concerns: the CFO intervention

Sundararajan Sampath, CFO at CSS Corp, discusses emerging cybersecurity threats. CFO's can intervene by having the right resources in place to safeguard company sensitive data from hackers and building preventive strategies. Read More

Blog & POV


[POV] Artificial Intelligence Enabling Marketing Operations

AI can be a game changer for marketers by integrating across platforms, apps and datasets which can help improve audience reach, conversion, and engagement. Read Now


[Blog] The Roadmap To Success In The Digital Era

This blog discusses different technological solutions that will drive innovation in the digital customer experience services market. Read Now